Service Policy

1. Customer Service Availability

Our dedicated customer service team at TrendFitted is here to assist you throughout your shopping journey. We are available via email at [email protected]. Our goal is to respond to all customer inquiries within 24 business hours. Whether you have questions about our products, need help with placing an order, or have concerns regarding shipping and returns, our team is ready to provide you with prompt and helpful support.

Placing an order on our website is designed to be a straightforward process. However, if you encounter any difficulties, our customer service can guide you through the steps. We can assist with adding items to your cart, applying discount codes, and ensuring your payment information is processed securely. If you need advice on product sizing, styles, or availability, we are just an email away.

If you need to modify your order after placing it, such as changing the shipping address, adding or removing items, or updating payment details, contact us as soon as possible. We will do our best to accommodate your request, provided the order has not yet entered the shipping process. Once the order has been shipped, changes may not be possible, but we will explore alternative solutions with you.

You can cancel your order within 24 hours of placing it. To cancel, simply send an email to [email protected] with your order number and the request to cancel. If the order has already been processed for shipping, cancellation may not be feasible. In such cases, you can return the items in accordance with our return policy.

We strive to provide detailed and accurate product information on our website. Each product listing includes descriptions, sizing charts, material details, and high - quality images. If you have any further questions about a product, such as how it fits, the color accuracy, or its durability, our customer service team can offer additional insights based on our product knowledge.

In the unlikely event that you receive a defective product, please contact us immediately. We will arrange for a replacement or a refund, depending on your preference. Provide us with details of the defect, along with pictures if possible, to help us assess the situation quickly. We aim to resolve product defect issues within 3 - 5 business days.

If you have questions about shipping methods, delivery times, or shipping costs, our customer service can clarify all your doubts. We can also provide you with tracking information for your order and help you understand any potential delays. In case of lost or damaged packages during shipping, we will work with the shipping carrier to investigate and resolve the issue on your behalf.

Our 60 - day return policy is designed to give you peace of mind. If you need to initiate a return, our team will guide you through the process. We will provide you with a return authorization number and instructions on how to package and ship the items back. We will also keep you updated on the status of your return and ensure that your refund is processed within 5 - 10 business days, as per our return policy.

We value your feedback, whether it's positive or constructive. If you have suggestions on how we can improve our products, services, or website, please share them with us at [email protected]. Your input helps us enhance the overall customer experience and make TrendFitted a better place for all our customers.

In the rare event that you have a complaint, we are committed to resolving it to your satisfaction. Please detail your complaint in an email to [email protected], including any relevant order numbers, product details, and the nature of the problem. We will respond to your complaint within 24 business hours and work towards a resolution within 3 - 5 business days. Our goal is to turn a negative experience into a positive one and retain your trust as a customer.