Return Policy
1. Shipping Details
1.1 Order Handling and Delivery Timelines
- We are committed to processing and dispatching all orders within 1 - 3 business days. Once shipped, the delivery durations are as follows:
- Standard Shipping: For standard shipping, it generally takes 6 - 12 business days for your order to reach you. This option is accessible for all regions, namely Australia, Canada, the US (United States), and the Rest of the World.
- Expedited Shipping: Should you opt for expedited shipping, your order will be delivered within 2 - 4 business days. This service is available for all orders, irrespective of the destination.
- It's important to note that delivery delays may occasionally happen due to multiple factors like customs procedures, issues with the shipping carrier, or unforeseen situations. We will make every effort to keep you updated on any substantial delays.
1.2 Shipping Charges
- Free Shipping: Free shipping is applicable to orders with a total payment of $60.00 or more, regardless of the destination (Australia, Canada, US, or Rest of the World).
- Standard Delivery: For orders valued between $0.00 and $59.99, the standard delivery charge is $10.00. This cost applies to all regions.
- Expedited Delivery: The cost for expedited delivery is $20.00 for all orders, regardless of the order value or destination.
2. Return Policy
2.1 Return Eligibility Criteria
- You have a 60 - day period from the date of receiving your order to initiate a return. Items must be in their original state, unused, with all tags intact, and in the original packaging.
- Certain items might not be eligible for return. These include personalized or custom - made products, intimate clothing, and items labeled as final sale. If you're uncertain whether your item is returnable, please get in touch with our customer service at [email protected].
2.2 Return Procedure
- To start a return, please contact our customer service team at [email protected] within the 60 - day return window. Provide your order number, the items you want to return, and the reason for the return.
- Our customer service team will provide you with a return authorization number and guidelines on how to return the items. You are accountable for the return shipping cost, unless the return is a result of an error on our part (such as sending the wrong item or an item being damaged upon receipt).
- Once we receive the returned items and confirm their condition, we will process your refund.
2.3 Refund Processing
- Refunds will be processed within 5 - 10 business days after we receive and examine the returned items. The refund will be credited back to the original payment method used for the purchase.
- If you received free shipping on your original order and are returning items that cause the total order value to fall below the free - shipping threshold, the original shipping cost will be deducted from your refund.
3. Contact Information
If you have any queries or concerns regarding our return policy or shipping details, please feel free to contact us at [email protected]. Our customer service team is ready to assist you and will respond to your inquiries promptly.
