Terms of Purchase - trendfitted
These Terms of Purchase ("Terms") govern your purchase of furniture products (including sofas, sectionals, and related home furniture) from trendfitted ("we," "us," or "our") through our website (the "Site"). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before making a purchase.
1. Order Placement and Acceptance
1.1 Order Submission
When you place an order on the Site, you make a binding offer to purchase the selected furniture at the listed price (in USD, as specified in Section 5). All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for reasons including:
1.2 Order Confirmation
We will send a confirmation email to your provided address upon receiving your order (this acknowledges receipt, not acceptance). A second "Shipment Confirmation" email will be sent once your order is processed and shipped—this signifies our formal acceptance of your order.
2. Shipping and Delivery
2.1 Processing Time
We aim to process and prepare all furniture orders for shipment within 1–3 business days of receiving your payment (excluding weekends and public holidays). Processing may take longer for large or custom furniture pieces, and we will notify you promptly of any delays.
2.2 Delivery Time
After shipment, the estimated delivery time for your furniture is 6–12 business days. Delivery times are estimates only and may be affected by factors like furniture size (requiring specialized handling), regional logistics, or carrier delays. We are not liable for delays caused by third-party carriers or external circumstances.
2.3 Shipping Costs
We offer free global shipping on all furniture orders. No additional shipping fees—regardless of your location, furniture size, or order value—will be charged at checkout.
3. Returns and Refunds
3.1 Eligibility for Returns
You may return unused, undamaged, and unaltered furniture for a refund within 60 days of the delivery date, provided:
3.2 Return Process
To initiate a return:
3.3 Refund Processing
Once we receive and inspect the returned furniture (to confirm eligibility), we will process your refund within 5–10 business days. Refunds will be issued in USD (matching the original payment currency) and credited back to your original payment method. Your financial institution may take 1–3 additional days to reflect the refund in your account.
3.4 Defective or Damaged Furniture
If you receive defective, damaged, or incorrect furniture, contact us at [email protected] within 7 days of delivery. We will arrange a free replacement or full refund (your choice) and cover all return shipping costs for such cases.
4. Product Information and Pricing
4.1 Accuracy of Details
We strive to provide accurate furniture descriptions, specifications, and images (e.g., sofa dimensions, fabric types) on the Site. Slight variations may occur due to manufacturing updates or fabric batch differences—contact us with questions before ordering.
4.2 Pricing
All furniture prices are listed in United States Dollars (USD) and include applicable taxes (where required by law). We reserve the right to change prices without notice, but changes will not affect already confirmed orders (via Shipment Confirmation).
5. Payment Terms
5.1 Accepted Methods
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and third-party payment services (e.g., PayPal) as specified at checkout. All payments must be made in USD.
5.2 Payment Security
We use SSL/TLS encryption to protect your payment information during transmission. Full credit card details are not stored—processing is handled by secure third-party providers (e.g., Stripe, PayPal) compliant with PCI DSS standards.
5.3 Authorization
By providing payment details, you authorize us (or our processor) to charge the full order amount to your selected method. If payment is declined, your order will not be processed, and we will notify you to resolve the issue.
6. Cancellations
6.1 Cancellations by You
You may request to cancel an order only if it has not yet shipped (before Shipment Confirmation). Contact us at [email protected] with your order number to request cancellation. Approved cancellations will receive a full USD refund within 5–10 business days. Shipped orders require the return process (Section 3) for refunds.
6.2 Cancellations by Us
We may cancel orders (before or after shipment) for reasons including pricing errors, fraud concerns, or stock shortages. If canceled after shipment, we will arrange return and issue a full refund within 5–10 business days of receiving the furniture.
7. Limitation of Liability
To the maximum extent permitted by law, trendfitted is not liable for indirect, incidental, or consequential damages related to your furniture purchase, including loss of use, business disruptions, or delivery delays beyond our control. Our total liability for any claim will not exceed the total amount you paid for the affected furniture.
8. Changes to These Terms
We may update these Terms to reflect business or legal changes. Significant updates will be posted on the Site (with a "Last Updated" date) or emailed to your account address. Continued use of the Site or ordering after updates constitutes acceptance of revised Terms.
9. Contact Us
For questions about these Terms, contact our support team at:
Email: [email protected]
