Shipping Policy

Shipping Policy - trendfitted

this shipping policy outlines the terms and conditions for the delivery of furniture products (including sofas, sectionals, and related home furniture) purchased from trendfitted (the "site"). by placing an order on the site, you agree to the terms of this policy, as well as our terms of purchase and privacy policy.

1. Order Processing Time

we aim to process and prepare all furniture orders for shipment within 1-3 business days of receiving your confirmed payment. business days exclude weekends (saturday and sunday) and public holidays.

processing time may be extended in limited cases specific to furniture, such as:

• high order volume (e.g., during seasonal promotions for sofas or sectionals);

• incomplete or inaccurate shipping information (e.g., missing apartment numbers, unclear delivery access)—we will contact you to confirm details, which may delay processing;

• temporary stock shortages for popular furniture styles (we will notify you via email of delays and provide an updated shipping timeline).

2. Delivery Timeframe

after your furniture order is shipped, the estimated delivery time is 6-12 business days to any destination worldwide. this timeframe begins from the date your order is marked as "shipped" (you will receive a shipment confirmation email with details).

note that delivery times for furniture may be affected by factors beyond our control, including:

• customs clearance procedures (for international shipments, which may add 1-3 extra days depending on local regulations);

• logistics for large items (sofas, sectionals, etc.)—specialized handling or delivery to remote areas may require additional time;

• regional disruptions (e.g., weather events, transportation delays that impact furniture carriers).

we are not liable for delivery delays caused by third-party carriers or external circumstances.

3. Shipping Costs

trendfitted offers free global shipping on all furniture orders, regardless of your location, order value, or the size/weight of the products (including large items like sectionals or full-size sofas). no additional shipping fees will be added to your order total at checkout.

this free shipping applies to standard delivery only (as outlined in section 2). we do not currently offer expedited or 加急 shipping options for furniture.

4. Shipping Carriers & Tracking

we partner with trusted shipping carriers experienced in handling furniture (e.g., specialized home delivery services, freight carriers for large sofas/sectionals) to ensure safe and reliable delivery. the choice of carrier depends on your destination and the size of the furniture:

• smaller furniture items may ship via standard carriers (e.g., fedex, ups);

• large items (sectionals, oversized sofas) will use carriers with furniture-specific delivery capabilities (e.g., curbside or inside delivery, where available).

once your order is dispatched, you will receive a shipment confirmation email with a unique tracking number. you can use this number to monitor your delivery status directly on the carrier’s website. for large furniture, carriers may contact you in advance to schedule a delivery window (we recommend keeping an eye on tracking updates for these notifications).

5. Shipping Information Requirements

to ensure smooth delivery of your furniture, you must provide:

• a complete and accurate shipping address (including street name, house/apartment number, city, postal code, and country);

• a valid phone number (for carriers to contact you to schedule delivery or resolve access issues, especially for large furniture);

• any special delivery instructions (e.g., "no stairs," "delivery to back entrance")—note that some carriers may have limitations on inside delivery for oversized items.

we are not responsible for failed delivery or additional costs (e.g., return shipping fees) caused by incomplete, incorrect, or outdated shipping information. if your furniture is returned to us due to an undeliverable address, we will contact you to confirm correct details and reship the order (no extra charge) or issue a refund (minus any non-refundable carrier fees for returned large items, if applicable).

6. Customs & Duties (International Shipments)

for international furniture deliveries, your order may be subject to customs duties, taxes, or import fees imposed by your destination country. these charges are determined by local customs authorities and are the responsibility of the recipient (not trendfitted).

we do not collect these fees at checkout, and we cannot predict their amount—furniture may have higher duties due to size or material type. we recommend checking with your local customs office before placing an order to understand potential additional costs.

7. Missing Or Lost Shipments

if your furniture order is marked as "delivered" by the carrier but you have not received it, please:

• check with family members, neighbors, or building management (carriers may leave large furniture in a secure area if you’re unavailable);

• contact the shipping carrier directly using your tracking number—they can provide details about the delivery location (e.g., "left at front porch," "scheduled for redelivery");

• notify us at [email protected] within 3 days of the "delivered" status update. we will work with the carrier to investigate, especially for large furniture that may require specialized tracking.

if the shipment is confirmed lost by the carrier, we will either reship your furniture for free or issue a full refund (at your choice) within 5-10 business days of the investigation conclusion.

8. Contact Us

if you have questions about our shipping policy, need help tracking your furniture order, or have concerns about delivery (e.g., scheduling, access for large items), please email us at [email protected]. our team will respond to your inquiry within 1-2 business days.