Refund Policy

Refund Policy - trendfitted

this refund policy explains the terms and conditions for requesting refunds on furniture products (including sofas, sectionals, and related home furniture) purchased from trendfitted (the "site"). by placing an order on the site, you agree to comply with this policy, as well as our terms of purchase and privacy policy.

1. Eligibility for Refunds

you may request a refund only if:

• the request is made within 60 days of the product delivery date;

• the furniture is unused, undamaged, and in its original packaging (including protective materials, tags, assembly manuals, and all included accessories—critical for sofas, sectionals, and large furniture);

• you can provide proof of purchase (e.g., order confirmation email, invoice, or order number);

• the product is not custom-made or personalized (unless the custom item is defective, damaged, or incorrect due to our error).

refunds will not be approved for:

• furniture damaged due to improper use, neglect, accidental damage, or incorrect assembly after delivery;

• items returned without original packaging (risking damage during transit) or missing components (e.g., sofa legs, hardware);

• requests made after the 60-day return window;

• clearance or final-sale furniture (unless specified otherwise at the time of purchase).

2. How to Request a Refund

to initiate a refund for furniture (considering its size and shipping needs), follow these steps:

1. contact support: send an email to [email protected] with your order number, furniture name/sku, reason for the refund, and photos of the product (including packaging) if it’s defective or damaged.

1. receive return authorization (ra): our team will review your request within 1-2 business days. if approved, we’ll send you an ra number and tailored instructions—including how to securely package large items (e.g., sectionals) and the return address.

1. ship the product: package the furniture as instructed to avoid transit damage (we recommend using the original packaging if possible). you are responsible for shipping costs unless the refund is due to a defective, damaged, or incorrect product (we will cover return shipping costs for these cases, including arranging specialized carriers for large furniture if needed).

1. confirm delivery: once we receive and inspect the returned furniture (to verify it meets eligibility criteria), we’ll send you an email confirming receipt.

3. Refund Processing Timelines

• after we confirm the returned furniture is eligible, we will process your refund within 5-10 business days.

• refunds will be issued in united states dollars (usd)—the same currency used for your original purchase.

• the refund will be credited back to your original payment method (e.g., credit card, paypal). note that your financial institution may take an additional 1-3 business days to reflect the refund in your account (this depends on their processing times).

4. Special Cases

4.1 Defective or Damaged Furniture

if you receive furniture that is defective, damaged, or not as described (e.g., wrong sofa fabric, incorrect sectional size), contact us within 7 days of delivery. we will:

• arrange for a free return shipping label (or coordinate a specialized carrier for large items);

• either issue a full refund or send a replacement product (at your choice);

• process the refund or replacement within 5-10 business days of receiving the defective/damaged item.

4.2 Canceled Orders

if you cancel an order before it is shipped, we will issue a full refund within 5-10 business days of cancelation. if the order has already been shipped, you must follow the return process outlined in section 2 to request a refund.

4.3 Missing or Lost Shipments

if your furniture order is marked as delivered but you have not received it, contact us within 3 days of the delivery date. we will investigate with the shipping carrier (especially critical for large furniture). if the shipment is confirmed lost, we will either reship your order for free or issue a full refund (at your choice) within 5-10 business days of the investigation conclusion.

5. Additional Terms

• we reserve the right to deny refund requests that do not meet the eligibility criteria or if we suspect fraud (e.g., returning a different furniture item than the one purchased).

• if you received a discount or promo code for your original purchase, the refund will be for the amount you actually paid (after the discount is applied).

• we do not offer cash refunds unless the original payment was made in cash (in-store purchases, if applicable). all online refunds are credited to the original payment method.

6. Contact Us

if you have questions about our refund policy or need help with a refund request (especially for large furniture items), email us at [email protected]. our team will respond to your inquiry within 1-2 business days.