Changed your mind? No problem! If your order hasn't been shipped or produced yet, you can cancel it for a full refund. Just shoot us an email at [email protected]. Once your order is on its way, cancellations aren't possible—but our return process has got you covered!
We want you to love your purchase. If you're not 100% satisfied, you can return or exchange items within 14 days of receiving them.
Return Conditions:
Items must be unused, unwashed, and in their original packaging.
Include all original tags and accessories.
Follow the return instructions provided in your confirmation email.
Exchange Conditions:
Exchanges are allowed for items of equal value.
If you prefer a different item, we'll send it out once we receive and inspect the original.
Shipping Fees:
A $10 shipping fee applies to returns and exchanges, unless the item is defective or we made a mistake.
Refunds:
Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to process.
Note:
Only one exchange per item is allowed.
Refunds will be minus the $10 shipping fee, unless the return is due to our error.
If you haven't received your refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund officially posts.
Contact your bank; there may be some processing time before a refund is posted.
If you've done all of this and still haven't received your refund, please contact us at [email protected].
广州贵银商贸有限公司
Guangzhou Guiyin Trading Co., Ltd.
地址：广州市增城区正果镇到蔚村马头岭路37号101房
Address: Room 101, No. 37 Matouling Road, Daowei Village, Zhengguo Town, Zengcheng District, Guangzhou, China
邮政编码 / Postal Code: 511370
邮箱 / Email: [email protected]
